DON'T MISS OUR PROMOTION see conditions

Terms & Conditions:

By participating in this Promotion, Participants warrant that they have read and agreed to abide by these Terms and Conditions.

This promotion applies only within the promotional dates: from November 1, 2018 to January 2, 2019 (inclusive) - or while gifts' quantities last. The promotion is valid in Egypt only This promotion is not valid in conjunction with any other promotion,special offer or permanent coffee offer. The discount (1) can not be redeemed during your next visit; and (2) the value will not be credited to your Nespresso Club account; or (3) cannot be exchanged for cash. This offer is limited to one (1) Offer per NESPRESSO® Classic machine, and limited to a maximum of five (5) machines per customer, during the promotional dates. This offer is not valid for wholesale and business partners B2B & HORECA.

Purchase an Essenza Mini Machine, you will receive a coffee voucher for 750 EGP Purchase a Lattissima One or a Lattissima Touch Machine, you will recieve a Coffee Voucher for 1,500 EGP Purchase any 100 Capsules Of coffee, You will receive a Coffee Voucher for 350 EGP Purchase any 300 Capsules of Coffee and Get the Essenza Mini Machine for FREE Purchase any 450 Capsules of Coffee and Get the Essenza Mini & Aeroccino Bundle Machine for FREE

Nespresso®, a division of Nestlé Middle East FZE, collects the customer’s personal information in order to conduct the promotion. Nestlé may, for an indefinite period unless otherwise required by law, use the information for promotional, marketing and publicity purposes including but not limited to sending electronic messages to the Participants. All personal details are kept in accordance with the Nestlé Data Privacy Policy

NESPRESSO ® is a registered trademark of Société des Produits Nestlé S.A.

Frequently Asked Questions

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Product Information

  • What is the shelf life of the Nespresso capsules?

  • How can I order professional capsules?

  • Why are the Limited Editions no longer available?

  • What does “Pure Origin” or “Single Origin” coffee mean?

  • What is so special about the highest quality coffee that Nespresso uses?

  • Are Nespresso capsules just filled with pure coffee?

  • Where are the coffees used in the capsules sourced from?

  • Where are the coffee capsules produced?

  • Where can I buy Nespresso products?

  • Why is Nespresso coffee not available in stores/supermarkets?

Nespresso Club

  • What is the Nespresso Club?

Orders & order follow up

  • What are the different payment methods?

  • How can I change or cancel my order?

  • Can I send capsules abroad?

  • Would you like to pick up your parcel at a location of your choice?

  • Where is my delivery?

  • I have moved and would like to change my address, how can I do this?

  • I would like to choose a different delivery or billing address for my order, how can I do this?

Product Issue

  • I have received damaged or incorrect products. What should I do?

Online Support

  • Request Password

  • Moving abroad – How can I carry on drinking Nespresso coffee?

  • You are moving to another country and wish to close your Club account?

  • Have you recently changed your email address and are now unable to login?

  • How can I change my email address?

Machine Support

  • How can I order a spare part for my Nespresso machine ?

  • My machine does not work correctly. How can I get repaired it?

  • How can I use and clean my Aeroccino?

  • My machine has little or no coffee flow?

Machine Support - Expert

  • Are the Expert machines connected machines?

  • I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?

  • I have moved to another country and my app is no longer working. What should I do?

  • What does the 19 bars on my Expert Machine mean?