SHIPPING OPTIONS
ALL ORDERS
| OPTION | COST | DETAIL |
| Cairo Shipping | FREE | Place an order with guaranteed delivery within 2-3 business days (from Saturday to Thursday), Delivery times may vary depending on your location. |
| Nationwide delivery | FREE | . Place an order with guaranteed delivery within 2-3 business days(from Saturday to Thursday) . Delivery times may vary depending on your location . To ensure a seamless delivery process, orders over EGP 20,000 outside Cairo require online prepayment or via a payment link. This service is provided at no extra cost. | Call 16686 for more clarification. |
SAME DAY PREMIUM
| OPTION | COST | DETAIL |
| New Cairo & Heliopolis | FREE | Orders placed before 4 PM will be delivered on the same-day |
PICK UP
| OPTION | COST | DETAIL |
| Nespresso Warehouse Pickup | FREE | Place an order online. Ready for pick up within 2 hours at Nespresso warehouse. Find a Nespresso Store |
ORDER & PAYMENT
Secure Online Payment :
Debit Card, Credit Card “VISA/Master”
Cash On Delivery “COD”
Buy Now, Pay later with ValU
Do you want to pay for your order in installments? No problem! Nespresso and ValU have made it easy.
| PURCHASE WITH VALU | DETAILS |
| For online purchases you can use the following steps: | 1. Browse our extensive selection of coffee machines, coffees and accessories, and add your favorites to your shopping cart. 2. Choose PayTabs - Valu as a payment method during checkout. 3. Enter your registered phone number on your Valu account. 4. You will receive a SMS with an OTP to confirm the purchase. 5. Choose the suitable installment plan for you and click on “Buy”. 6. You will receive an SMS to confirm the payment and the amount will be deducted from your Valu limit. |
| Installment Plans | ValU provides you with plans from 6 to 60 months without any down payment. |
Visa on delivery is applicable only inside Cairo and Giza within the delivery.
Minimum order amount on website is 1975 EGP
Shipping fees may be applied for corporates orders
Delivery is FREE when you buy any machine, an accessory, or a minimum of 50 classic coffee capsules
RETURNS
Need to send something back to us? No problem. Returns are easy with Nespresso.
| TYPE OF RETURN AND EXCHANGE | DETAIL |
| Machine & Accessories Returns & exchange | Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please ensure your machine is in its original condition and packaging, and include all relevant invoices in your return. If you experience any issues with your machine, call 16686 to troubleshoot with our trained specialists. |
| Coffee Returns & exchange | Unopened coffee sleeves can be returned only within one hour from purchase with the receipt. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns. |
Call Nespresso Club Services at 16686 to initiate a return.
