Country & languages

Frequently Asked Questions

FAQ Topics

Product Information

Q What is the shelf life of the Nespresso capsules?
Q How can I order professional capsules?
Q Why are the Limited Editions no longer available?
Q Why do you call your coffee varieties "Grand Crus"?
Q What does “Pure Origin” or “Single Origin” coffee mean?
Q What is so special about the highest quality coffee that Nespresso uses?
Q Are Nespresso capsules just filled with pure coffee?
Q Where are the coffees used in the capsules sourced from?
Q Where are the coffee capsules produced?
Q Where can I buy Nespresso products?
Q Why is Nespresso coffee not available in stores/supermarkets?

Nespresso Club

Q What is the Nespresso Club?

Orders & order follow up

Q What are the different payment methods?
Q How can I change or cancel my order?
Q Can I send the capsules abroad?
Q Would you like to pick up your parcel at a location of your choice?
Q Where is my delivery?
Q I have moved and would like to change my address, how can I do this?
Q I would like to choose a different delivery or billing address for my order, how can I do this?

Product Issue

Q I have received damaged or incorrect products. What should I do?

Online Support

Q Request Password
Q Moving abroad – How can I carry on drinking Nespresso coffee?
Q You are moving to another country and wish to close your Club account?
Q Have you recently changed your email address and are now unable to login?
Q How can I change my email address?

Machine Support

Q How can I order a spare part for my Nespresso machine ?
Q My machine does not work correctly. How can I get repaired it?
Q How can I use and clean my Aeroccino?
Q My machine has little or no coffee flow?

Machine Support - Expert

Q Are the Expert machines connected machines?
Q I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?
Q I have moved to another country and my app is no longer working. What should I do?
Q What does the 19 bars on my Expert Machine mean?