As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Nespresso Jordan is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Nespresso Jordan and the impact on your experience:
Retail Locations Temporarily Closed
Following the direction of the Jordanian government and to slow the spread of this virus, we need to enact social distancing and limit interactions between people. We have therefore temporarily closed all our Nespresso locations including our boutique, booths and points of sale. This will be in effect until further notice.
Corporate Offices & Customer Service Teams Working Remote.
We are requiring our employees normally based in corporate office in Amman to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
Delayed Order Delivery.
Finally, there remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your orders placed online or through our customer cervice team. We have adjusted our staffing shifts and implemented enhanced sanitation protocol, but as a consequence, this slows our team’s capacity. And with so many Nespresso lovers around the country now working from home, we have seen a spike in coffee orders, which exacerbates this challenge. As a result, the coffee you would normally expect delivered same day or next day may now take between 2 and 4 working days to arrive.
For your health and safety during COVID-19 situation, no exchange of items and we will be suspending the collection of recyclable capsules until further notice.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.
Thank you in advance for your patience and understanding.
Your Team at Nespresso Jordan.
Stay Safe, Stay Home.
HILAL GOURMET RECIPE
- Extract the Master Origin Nicaragua into the VIEW Lungo cup.
- Garnish with whipped cream, honey and crunched pistacchios.
Discover the new Gran Lattissima
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