Conditions of Sale

Conditions of Sale (Nespresso website)Effective: 21th November 2021Last Updated On: 21th November 20211. Applicability of General Conditions of Sale

1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the CRC, Internet or in a NESPRESSO Boutique.

1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.

2. Orders

2.1 You may place your orders:
• By telephone 
• By Internet
• In the NESPRESSO Boutique

2.2 Receive your coffee, your way

Order your capsules online. So you’ll never miss a cup. Make a choice from wide variety of coffee, accessories and machines. Get FREE* delivery on all orders.*Ts&Cs apply

2.3 NESPRESSO offers its products within the limits of its available stocks.

2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.

3. Delivery

3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within Next working day if you place your order before 3pm within Beirut area and 2 to 5 working days delivery in other areas.

3.2 Risk of loss and damage in goods passes to you on delivery.

4. Verification of Goods

4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to reject the order.

4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods.

5. Returns Policy

5.1 You have the right to exchange machines and accessory products within 30 days of purchase. Nespresso will only accept products that are returned in perfect condition, and in original packaging accompanied by the original invoice. Coffee capsules and Bites are non-exchangeable nor refundable.

6. Prices and Invoicing

6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.

7. Payment

7.1 Online Ordering: Online, Cash or Credit Card (within Beirut area) payments on delivery

7.2 Phone Ordering: Cash or Credit Card (within Beirut area) payments on delivery

8. Machine Guarantee and After-Sales Service

8.1 The NESPRESSO machines are under 2 year parts and labour warranty against manufacturer defects from the date of purchase mentioned on the invoice.

8.2 For any question concerning the operation, maintenance and after-sales service of your NESPRESSO machine, please contact the NESPRESSO club on (+961 5 953700) for advice and assistance.

9. Data Protection

9.1 NESPRESSO does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The NESPRESSO privacy policy is published on the site

9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website

10. Applicable Law and Forum

10.1 The present General Conditions of Sales are governed by the Lebanese law.

10.2 The courts have exclusive jurisdiction.

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(+961) 5 953700 for any advice

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