DON'T MISS OUR PROMOTIONS,FREE DELIVERY ON ALL ORDERS Terms & Conditions

Terms & Conditions:

 By participating to this New season promo offer, participants warrant that they have read and agreed to abide by these Terms and Conditions

 According to the food regulations and for the protection of consumers, Nespresso does not accept any returns of coffee capsules/coffee sleeves, regulated as a food product, in order to conserve the health of the consumers.

Promo Offers valid from September 1st till October 31st, 2021 or until quantities last:

Buy 45 coffee sleeves and Get Essenza Mini Free

Buy 6 sleeves and Get 1 Cafezinho do Brasil Free

Machines can be exchanged within 1 month during promo period provided they are not used and kept in their original packaging

This promotion is not valid in conjunction with any other promotion, special offer or permanent coffee offer such as but not limited to "Welcome Offer".

This offer is not valid for wholesale and business partners B2B & HORECA.

The machine promo offer is limited to a maximum of five (5) machines per customer, during the promotional dates.

Nespresso, a division of Nestlé Middle East FZE, collects the customer’s personal information in order to conduct the promotion. Nestlé may, for an indefinite period unless otherwise required by law, use the information for promotional, marketing and publicity purposes including but not limited to sending electronic messages to the Participants. All personal details are kept in accordance with the Nestlé Data Privacy Policy.

Frequently Asked Questions

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Product Information

  • What is the shelf life of the Nespresso capsules?

  • How can I order professional capsules?

  • Why are the Limited Editions no longer available?

  • What does “Pure Origin” or “Single Origin” coffee mean?

  • What is so special about the highest quality coffee that Nespresso uses?

  • Are Nespresso capsules just filled with pure coffee?

  • Where are the coffees used in the capsules sourced from?

  • Where are the coffee capsules produced?

  • Where can I buy Nespresso products?

  • Why is Nespresso coffee not available in stores/supermarkets?

Nespresso Club

  • What is the Nespresso Club?

Orders & order follow up

  • What are the different payment methods?

  • How can I change or cancel my order?

  • Can I send capsules abroad?

  • Would you like to pick up your parcel at a location of your choice?

  • Where is my delivery?

  • I have moved and would like to change my address, how can I do this?

  • I would like to choose a different delivery or billing address for my order, how can I do this?

Product Issue

  • I have received damaged or incorrect products. What should I do?

Online Support

  • Request Password

  • Moving abroad – How can I carry on drinking Nespresso coffee?

  • You are moving to another country and wish to close your Club account?

  • Have you recently changed your email address and are now unable to login?

  • How can I change my email address?

Machine Support

  • How can I order a spare part for my Nespresso machine ?

  • My machine does not work correctly. How can I get repaired it?

  • How can I use and clean my Aeroccino?

  • My machine has little or no coffee flow?

Machine Support - Expert

  • Are the Expert machines connected machines?

  • I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?

  • I have moved to another country and my app is no longer working. What should I do?

  • What does the 19 bars on my Expert Machine mean?

Machine Support- Barista

  • Are the Barista machines connected machines?

  • I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?

  • I have moved to another country and my app is no longer working. What should I do?

  • Can I still prepare recipes without connectivity?