NESPRESSO CLUB SERVICES

ORDERING

 1. ONLINE ORDERS

Visit our website and get free delivery when you purchase any Nespresso machine, coffee or accessories.

2. PHONE ORDERS

Get free delivery to the address of choice when you purchase any Nespresso machine, coffee (with no minimum order requirements) or accessories. Our Coffee Specialists are available at (+961) 5 953 700 to advise you on your coffee selection and to ensure easy phone ordering, convenient delivery & immediate machine assistance 24/7. You can also benefit from technical assistance.

 3. BOUTIQUE ORDERS

A retail experience to satisfy your every desire.

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso. Experience the unique world of Nespresso in our modern and stylish Boutiques.

Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

Click here to find your nearest boutique.

DELIVERY

Get free delivery to the address of choice when you purchase any Nespresso machine, coffee & accessories.

We are doing everything possible to continue to deliver your Nespresso products as fast as possible to your doorstep wherever and whenever you would like in Lebanon: Monday to Sunday inside Beirut area, within 24 working hours if you place your order before 3:00 pm and Monday to Saturday outside Beirut area, within 48 working days if you place your order before 3:00 pm.

During lockdown, please accept delays in orders.

RECYCLING

Do you want to be able to recycle your capsules easily?

With the Nespresso recycling plan, we have partnered with Arcenciel (our official Recycling Partner) to provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment. Ensure to have your used capsules collected from your doorstep with your next delivery order.

TECHNICAL ASSISTANCE

The NESPRESSO machines are under 2 years warranty against manufacturer defects from the date of purchase mentioned on the invoice.

For any question concerning maintenance and after-sales service of your NESPRESSO machine, please contact the NESPRESSO Club @ (+961) 5 953 700 for advice and assistance.

You will receive immediate technical diagnosis and a solution to your machine query, if needed, the NESPRESSO Club will collect your machine at a pre-arranged time and bring it back once repaired. This service is available 6 days a week and includes the repair package below depending on machine warranty period:

Machine Within 2 years warranty:

- Free Repair

- Collection of the machine from the address of your choice

- Loan machine granted during the repair time

- Repair of your machine and a full check of its components

- Return of your machine to the address of your choice.

Machine outside 2 years warranty:

- Repair under flat fees

- Collection of the machine from the address of your choice

- Loan machine granted during the repair time

- Repair of your machine and a full check of its components

- Cleaning and descaling of your machine

- Return of your machine to the address of your choice.

- A set of 14 Capsules Free

- 6 months extended warranty

- Return of your machine to the address of your choice.

 

Exchange and Return Policy

 Coffee capsules and consumables cannot be exchanged or returned.

Machines and Accessories can be exchanged within 1 month provided they are not used and kept in their original packaging

All items are non-refundable.

 

DELIVERY PAYMENT MODE

Choose your preferred payment mode wherever you order:

- Online Ordering: Online, Cash or Credit Card (within Beirut area) payment on delivery

- Phone Ordering: Cash or Credit Card (within Beirut area) payment on delivery

 

Stay safe!