Nespresso Troubleshooting Creatista Pro

Select another machine

Creatista Pro

Screen / buttons not illuminated
  • Machine turns OFF automatically.
  • Press POWER button to turn machine ON.
  • Check the outlet: plug. voltage. fuse.
No steam or hot water.
  • Machine is OFF. Press POWER button to turn machine ON.
  • Check the outlet: plug. voltage. fuse.
No coffee. no water. unusual coffee flow.
  • Check if the water tank is correctly positioned. if empty. fill with fresh. potable water.
  • Descale the machine. if necessary.
Coffee is not hot enough
  • Preheat cup using hot water button.
  • Descale the machine. if necessary.
The capsule lever does not close completely.
  • Empty the capsule container.
  • Check that capsules aren't blocking inside the machine. (Note: do not place fingers inside the machine)
Leakage (water under the machine).
  • Empty drip tray if full.
  • Check drip tray is securely inserted.
  • If problem persists. call Nespresso.
No coffee flow. water goes directly into the capsule bucket (despite inserted capsule).
  • Ensure capsule lever is closed.
  • Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not place fingers inside the machine). If problem persists. call the Nespresso.
Display is dim and hard to see/read.
  • Screen brightness is set on a low setting.
  • Press POWER button to turn ON.
  • Adjust the screen brightness setting. Navigate to Menu and select Screen Brightness.
Fill Water Tank prompt remains on screen (water tank is full).
  • Check if the water tank is correctly positioned.
  • If problem persists. call Nespresso.
Descale alert is displayed.
  • Descale the machine.
  • Navigate to the Menu and select Descale. Follow on-screen prompts.
Machine is ON but ceases to operate
  • Power machine off by holding START/CANCEL.
  • Wait 60 minutes and press POWER button to turn machine ON.
  • If problem persists. call Nespresso.
Touchscreen is not working.
  • Press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
  • If problem persists. call Nespresso.
Touch screen is in instore mode.
  • To exit instore mode. press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
Milk steam cycle does not start.
  • Check if the water tank is correctly positioned. if empty. fill with fresh potable water.
  • Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard.
  • Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43° F). For a better result. the milk should be newly opened.
  • Check the milk froth setting.
  • Use the provided milk jug.
  • Clean both the milk jug and steam wand after each use.
  • Complete Steam Wand Cleaning Cycle. Navigate to the Menu and select Clean Steam Wand. follow the on-screen prompts.
Steam is very wet.
  • Use fresh. potable water. Do not use highly filtered. demineralised or distilled water.
Milk overflows.
  • Fill jug with appropriate milk volume. DO NOT fill above the MAX level.
  • Minimum and maximum levels are marked on the inside and outside of the jug.
  • To stop overflow. either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
Milk system does not start.
  • Use the milk jug provided.
  • Check the milk jug is positioned correctly on the milk jug temperature sensor in the drip tray.
  • Check the temperature sensor in the drip tray is dry and clean.
  • Decrease the milk temperature setting
Milk temperature is not hot enough.
  • Preheat cup.
  • Use the provided milk jug.
  • Check the milk jug is positioned on the temperature sensor in the drip tray.
  • Increase the milk temperature setting.
  • Check the steam tip for blockages.
Clean Steam Wand alert is displayed.
  • Clean the steam wand.
  • Navigate to the Menu and select Clean Steam Wand. Follow the on-screen prompts.

Specifications

Weight6.65 Kilogram / 14.7 lbs
Removable water tank2 litre / 68 fl.oz
Dimension (WxDxH)25.1.0 x 49.9 x 41.8 cm / 9.8 x 19.6 x 16.5 in
Pressure19 bar / 1.9 MPa
Warranty2 years

Free delivery on all machines

Secure Online Payment

Recycle your used capsules

206 9401 for any advice