Conditions of Sale

Conditions Of Sale Last Updated On: 28th February 2022

1.Applicability of General Conditions of Sale
1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the CRC, Internet, or in any of NESPRESSO Boutiques.
1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.

2. Orders

2.1 You may place your orders
. By telephone
. online
. In the NESPRESSO Boutiques

2.2 The minimum order quantity for coffee delivery is 50 capsules. The minimum quantity for free delivery is 100 capsules.
2.3 NESPRESSO offers its products within the limits of its available stocks.
2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.
3. Delivery

3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within one to two working days.
3.2 If you request a particular means of delivery different from that used normally by Nespresso, an additional cost according to the method and speed of delivery will be billed to you.
3.3 Risk of loss and damage in goods passes to you on delivery.

4. Verification of Goods

4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to reject the order.
4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods within the best possible delay and considering the stock availability.

5. Exchange Policy

BUYER’S REMORSE The return and exchange includes all items except coffee capsules and food items. The item returned or exchanged must be in the original package and unused, the item should be defected. The original invoice must be present in order to proceed with the return, exchange or warranty. Return and exchange should happen within 7 days from the date of purchase.


Out of Box Failure Where there is an Out of Box Failure (OBF) within 7 days from the date of purchase Nespresso will accept a return for refund, replacement, or repair at the buyer’s option provided that the item is returned together with.
- the original till slip
- the original packaging and manuals
- any vouchers or other freebies that were part of the sale


The warranty/guarantee period is 24 months for coffee machines and 6 months for milk frothers (Aeroccino 3, Aeroccino 4 and Barista) in Qatar.
Nespresso has the right to assess the goods to determine whether they are defective and the cause of the defect.
Nespresso decides whether defective goods are to be repaired or replaced .

6. Prices and Invoicing

6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.

7. Payment

7.1 For Electronic payment: Payment is due in full before ordered goods are dispatched.
7.2 Credit card payment should be made in full before ordered goods are dispatched.

8. Machine Guarantee and After-Sales Service

8.1 The NESPRESSO machines are under a 2-year parts and labor warranty against manufacturer defects from the date of purchase mentioned on the invoice.
8.2 For any question concerning the operation, maintenance, and after-sales service of your NESPRESSO machine, please contact NESPRESSO by telephone on 8000888 for advice and assistance.

9. Data Protection

9.1 NESPRESSO does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The NESPRESSO privacy policy is published on the site
9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.

10. Applicable Law and Forum

10.1 The present General Conditions of Sales are governed by the law of the State of Qatar.

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8000 888 for any advice