Frequently Asked Questions

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Product Information

  • What is the shelf life of the Nespresso capsules?

  • How can I order professional capsules?

  • Why are the Limited Editions no longer available?

  • What does “Pure Origin” or “Single Origin” coffee mean?

  • What is so special about the highest quality coffee that Nespresso uses?

  • Are Nespresso capsules just filled with pure coffee?

  • Where are the coffees used in the capsules sourced from?

  • Where are the coffee capsules produced?

  • Where can I buy Nespresso products?

  • Why is Nespresso coffee not available in stores/supermarkets?

  • Does Nespresso offer tea or hot chocolate capsules?

  • How much caffeine is in each Nespresso capsule?

  • How often should I descale my machine?

  • How many calories are in each Nespresso capsule?

  • Do Nespresso capsules contain any additives or preservatives?

  • Is Nespresso Halaal?

Nespresso Club

  • What is the Nespresso Club?

Orders & order follow up

  • How can I change or cancel my order?

  • Can I send capsules abroad?

  • Would you like to pick up your parcel at a location of your choice?

  • Where is my delivery?

  • I have moved and would like to change my address, how can I do this?

  • I would like to choose a different delivery or billing address for my order, how can I do this?

Product Issue

  • I have received damaged or incorrect products. What should I do?

Online Support

  • Request Password

  • Moving abroad – How can I carry on drinking Nespresso coffee?

  • You are moving to another country and wish to close your Club account?

  • Have you recently changed your email address and are now unable to login?

  • How can I change my email address?

Machine Support

  • How can I order a spare part for my Nespresso machine ?

  • How can I use and clean my Aeroccino?

  • What is the warranty on Nespresso machines?

  • Aeroccino - Where can I find new whisks?

  • Aeroccino - What does the blinking red light mean?

  • Aeroccino - My Aeroccino burns the milk. What do I do?

  • Aeroccino - Why won't my Aeroccino froth?

  • Aeroccino - Why is the milk overflowing?

  • How long does the repair process take?

  • What is the process to repair my Nespresso machine?

  • My machine has little or no coffee flow?

Recycling

  • Are the capsules 100% recyclable?

  • Does the recycling of used coffee capsules really make a difference?

Data protection

  • Does Nespresso sell customers data to third parties?

Machine Support - Expert

  • Are the Expert machines connected machines?

  • I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?

  • I have moved to another country and my app is no longer working. What should I do?

  • What does the 19 bars on my Expert Machine mean?