Frequently Asked Questions
Expand AllProduct Information
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What is the shelf life of the Nespresso capsules?
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What is the Return and Exchange policy of Nespresso?
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How can I order professional capsules?
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Why are the Limited Editions no longer available?
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What does “Pure Origin” or “Single Origin” coffee mean?
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What is so special about the highest quality coffee that Nespresso uses?
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Are Nespresso capsules just filled with pure coffee?
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Where are the coffees used in the capsules sourced from?
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Where are the coffee capsules produced?
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Where can I buy Nespresso products?
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Why is Nespresso coffee not available in stores/supermarkets?
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Does Nespresso offer tea or hot chocolate capsules?
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How much caffeine is in each Nespresso capsule?
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How often should I descale my machine?
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How many calories are in each Nespresso capsule?
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Do Nespresso capsules contain any additives or preservatives?
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Is Nespresso Halaal?
Nespresso Club
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What is the Nespresso Club?
Orders & order follow up
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How can I change or cancel my order?
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Can I send capsules abroad?
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Would you like to pick up your parcel at a location of your choice?
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Where is my delivery?
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I have moved and would like to change my address, how can I do this?
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I would like to choose a different delivery or billing address for my order, how can I do this?
Product Issue
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I have received damaged or incorrect products. What should I do?
Online Support
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Request Password
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Moving abroad – How can I carry on drinking Nespresso coffee?
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You are moving to another country and wish to close your Club account?
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Have you recently changed your email address and are now unable to login?
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How can I change my email address?
Machine Support
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How can I order a spare part for my Nespresso machine ?
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How can I use and clean my Aeroccino?
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What is the warranty on Nespresso machines?
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Aeroccino - Where can I find new whisks?
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Aeroccino - What does the blinking red light mean?
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Aeroccino - My Aeroccino burns the milk. What do I do?
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Aeroccino - Why won't my Aeroccino froth?
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Aeroccino - Why is the milk overflowing?
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How long does the repair process take?
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What is the process to repair my Nespresso machine?
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My machine has little or no coffee flow?
Recycling
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Are the capsules 100% recyclable?
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Does the recycling of used coffee capsules really make a difference?
Data protection
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Does Nespresso sell customers data to third parties?
Machine Support - Expert
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Are the Expert machines connected machines?
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I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?
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I have moved to another country and my app is no longer working. What should I do?
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What does the 19 bars on my Expert Machine mean?
Machine Support- Barista
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Are the Barista machines connected machines?
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I downloaded the Nespresso App via VPN or in another country. Can I connect my machine?
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I have moved to another country and my app is no longer working. What should I do?
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Can I still prepare recipes without connectivity?